Use the appropriate entry point
The public site explains Kinetic View; the CRM lives at app.kineticview.io. Sign into the CRM with your own account. New accounts and invitations may require an email verification step before access is granted.
Passwords must be at least 8 characters, and very common passwords (like password123) aren’t accepted. A long passphrase is easiest to remember. Existing imported accounts may retain their original password hashes. Account email setup is required for new verification and invitation messages.
If sign-in fails
An inactive account, unverified email, incorrect password, or expired session can prevent access. Multiple failed attempts may temporarily limit sign-in.
- Step 1: Confirm the app address and email spelling.
- Step 2: Use the latest account verification or invitation email if your account is new.
- Step 3: If you are already signed in on another tab, reload before retrying.
- Step 4: After repeated failures, pause and contact your administrator rather than continuously retrying.
- Step 5: Provide support the error text, approximate time, and browser; never include your password or verification token.
Change your password or sign-in email
Click or tap your initials, then Security. Change password asks for your current password; if you sign in with Google or Apple, we email you a 6-digit code instead and you can add a password. Changing your password signs you out on your other devices.
To change your sign-in email, enter the new address on Security. We send a confirmation link to it; your current email keeps working until you confirm, and we tell the old address once it changes.
Forgot your password
Use Forgot password on the sign-in screen for a reset link, or ask your company administrator: they can email you a reset link or give you a temporary password. With a temporary password you choose your own right after signing in; your administrator never sees it.
Keep going
Invite employees and choose their roles
Set up administrators, managers, callers, salespeople, and installers without sharing logins.
Read guideDelete your personal account or close a company
These are different permanent actions; review the intended scope and confirmations.
Read guideGet useful support and diagnose common problems
Collect the right details and distinguish account settings from platform service configuration.
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