Delete your account

Delete your own account in the app

Sign in, select your initials in the top-right corner, choose Security, then Delete account. Type DELETE MY ACCOUNT, confirm it’s you with your password (or a 6-digit code we email you if you sign in with Google or Apple), then confirm. Your login and personal profile are deleted right away and you are signed out everywhere. If Delete account isn’t in that menu in an older app version, open Profile (web), Account (iPhone and iPad) or Account & billing (Android) from the same menu. Older app versions that don’t ask for your password send a deletion request instead, which we complete within 30 days; update the app to delete immediately.

If you are your company’s only admin, make another team member an admin first, or delete the whole company.

Delete a whole company (admins)

Admins can open Settings → Company → Delete company account, or choose Security → Delete company from the initials menu. The screen shows exactly what will be deleted and lets you download your data first: spreadsheets of customers, jobs, estimates and contracts, and a .zip of every stored document and PDF. Type the company name, confirm it’s you, and press Delete. The company, all of its records and files, and every team login are deleted immediately, and every admin receives a confirmation email.

Without the app

Email support@kineticview.io with the subject “Kinetic View account deletion request.” Send it from the email address on your account and include your company name and whether you want to delete your own account or the whole company. Do not send your password, payment-card details or an API key. We verify your identity (and, for a company, that you are an admin) and then complete the deletion, usually within a few business days and never later than 30 days.

What is deleted and what remains

Deleting your own account removes your sign-in (email, password and any linked Google or Apple sign-in), your name, phone number and profile, your sessions, AI connections and text forwarding. Customer, job, estimate, payment and other business records belong to your company, so they stay with the company and show “Former team member”.

Deleting a company removes everything that belongs to it: customers and prospects, appointments, jobs and payments, estimates and signed contracts, photos, files and PDFs, messages, notes, automations, reports, settings, AI connections, API keys and every team login.

Deleted data is removed from the live service immediately. Encrypted database backups are erased automatically within 30 days. Copies you or your organization downloaded, exported or shared are outside our storage and must be managed separately.

Subscriptions

Deleting a company automatically cancels its card subscription, so there are no further charges; the current period is not refunded. We can’t cancel App Store or Google Play subscriptions for you: turn off auto-renew in your App Store subscriptions or Google Play subscriptions first; deletion stays locked until it is off. Deleting only your own account doesn’t cancel the company subscription. Uninstalling an app doesn’t delete anything.